Privacy Policy

This Privacy Policy explains how we collect, use, share and protect personal data of freelance writers, applicants and visitors of the website www.freelancercareers.net (the "Website"). It forms part of our relationship with you together with the Terms and Conditions published on this Website.

1. Who we are

1.1. The controller of your personal data is PVexperts SIA, a company registered in the Republic of Latvia, registration No. 40203172894, registered address Dubultu prospekts 62A - 13, Jurmala, LV-2015, Latvia (the "Company", "we", "us").

1.2. For any question about this Policy or about your personal data, write to [email protected].

1.3. We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and the applicable laws of the Republic of Latvia.

2. Scope of this Policy

2.1. This Policy applies to you if you visit the Website, apply to work with us as a freelance writer, or cooperate with us as a writer.

2.2. Customers who order works through our client-facing websites are covered by the privacy policies published on those websites. Data of Customers that you see inside an Order is processed by us as controller, and you handle it on our behalf under the confidentiality obligations of the Terms and Conditions.

3. What data we collect

3.1. Identity and contact data: full name, date of birth, country and residence address, email address, phone numbers, messenger identifiers.

3.2. Application data: CV, education and qualification documents, areas of expertise, test results, interview notes, the outcome of your application.

3.3. Verification data: copies of identification documents (passport, national ID or driving licence), proof of address, and, where a third person is nominated as the beneficiary of your payments, that person's name, relationship to you and identification document.

3.4. Account and performance data: login credentials in hashed form, account state, Orders taken and completed, deadlines, ratings, Customer feedback, penalties, bonuses, internal notes of your account manager.

3.5. Content data: the Products you upload, drafts and files, and messages exchanged through the Website with Customers and with our departments.

3.6. Payment data: the Payment Details you submit in your Account (beneficiary name and address, bank name and address, account number or IBAN, SWIFT/BIC, or the identifier of the payment service you selected), Earnings, invoices generated in your name, and the history of payments made to you.

3.7. Technical and usage data: IP address, device, browser and operating system, time zone, login history, pages visited and actions performed on the Website, and cookie identifiers as described in Section 11.

3.8. We do not ask you for special categories of data (such as health, religion or political views) and ask you not to send them to us.

4. Why we process your data and on what legal basis

4.1. To assess your application and activate your account — reviewing your CV, credentials and tests, verifying your identity. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) and our legitimate interest in engaging qualified and identifiable writers (Art. 6(1)(f)).

4.2. To perform our agreement with you — giving you access to Orders, transmitting messages between you and Customers, checking the quality of Products, calculating Earnings, generating invoices in your name and paying you. Legal basis: performance of a contract (Art. 6(1)(b)).

4.3. To comply with our legal obligations — accounting and bookkeeping, tax reporting, invoicing, anti-money-laundering and sanctions screening, responding to lawful requests of competent authorities. Legal basis: legal obligation (Art. 6(1)(c)).

4.4. To protect the Website, the Customers and the Company — preventing fraud, multiple accounts, plagiarism, unauthorised access and misuse of Orders; investigating incidents; establishing, exercising or defending legal claims. Legal basis: legitimate interests (Art. 6(1)(f)).

4.5. To operate and improve the Website — maintaining and securing our systems, analysing how the Website is used, fixing errors, developing new functionality. Legal basis: legitimate interests (Art. 6(1)(f)).

4.6. To send you newsletters and non-essential notifications. Legal basis: your consent (Art. 6(1)(a)), which you may withdraw at any time. Service messages relating to your Account, Orders and payments are sent on the basis of our contract with you and are not marketing.

5. Where we get the data

5.1. Most of the data comes directly from you: from the registration form, your Account, the documents you upload, the Products you deliver and your communication with us.

5.2. Some data is generated by our systems when you use the Website (technical logs, performance statistics, plagiarism and AI-detection reports).

5.3. Some data may come from third parties: banks and payment providers (confirmations, rejections and returns of payments), Customers (feedback on your work), and publicly available sanctions and enforcement lists.

6. Who we share your data with

6.1. Inside the Company, your data is accessible only to the staff who need it: HR, account managers, quality assurance, support, billing and management.

6.2. We share data with the following categories of recipients, and only to the extent necessary:

6.2.1. banks and payment service providers, in order to execute payments to you (your beneficiary and account information is transmitted to them);

6.2.2. providers of hosting and IT infrastructure, email delivery, support and communication tools, which act as our processors under data processing agreements;

6.2.3. plagiarism and AI-detection services used to check Products;

6.2.4. our accountants, auditors and legal advisers, bound by professional confidentiality;

6.2.5. competent state authorities, where we are legally obliged to disclose data or where disclosure is necessary to establish, exercise or defend legal claims.

6.3. We do not sell your personal data and do not share it for the marketing purposes of third parties.

6.4. Customers never receive your contact details. You are identified to a Customer by your writer number.

7. Where your data is stored and international transfers

7.1. Our servers are located in the European Union (Germany) and the data is processed within the European Economic Area (EEA).

7.2. Where a processor or a payment provider needs to process data outside the EEA, we do so only where the European Commission has recognised that country as providing an adequate level of protection, or on the basis of the Standard Contractual Clauses adopted by the European Commission together with additional safeguards.

7.3. Where you reside outside the EEA, sending your Payment Details to your own bank in your country is a transfer that is necessary to perform our contract with you (Art. 49(1)(b) GDPR).

8. How long we keep your data

8.1. Application data of candidates who are not activated: up to 6 months after the decision.

8.2. Account, profile, Order and communication data: for the whole period of cooperation and for 3 years after the last activity in the Account, in order to handle possible claims.

8.3. Accounting and payment records, including invoices generated in your name and payment confirmations: 5 years from the end of the relevant financial year, as required by Latvian accounting and tax legislation, or longer where a longer period is prescribed by law.

8.4. Identification and verification documents: for the period of cooperation and 5 years after it ends, as required by anti-money-laundering legislation.

8.5. Products delivered to Customers: for as long as necessary to serve the Customer and to defend claims relating to the Order.

8.6. Technical logs: as a rule up to 12 months, and longer only where a log is part of an ongoing security or fraud investigation.

8.7. When a retention period expires, the data is deleted or irreversibly anonymised.

9. Your rights

9.1. You have the right to: obtain confirmation whether we process your data and receive a copy of it; have inaccurate data corrected; have data erased where we no longer have grounds to keep it; restrict processing; object to processing based on our legitimate interests; receive the data you provided in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible; and withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

9.2. To exercise any of these rights, write to [email protected] from the email address registered in your Account. We may ask you for additional information to verify your identity before we act on the request, so that data is not disclosed to the wrong person.

9.3. We answer requests within one month. Where a request is complex or where several requests are made, we may extend this period by two further months and will inform you of the extension and its reasons.

9.4. Some rights are limited: we cannot delete data that we are obliged to keep for accounting, tax or anti-money-laundering purposes, or that we need to defend legal claims, and we cannot delete the Products, as the rights in them belong to the Company.

9.5. If you believe that we process your data unlawfully, you may lodge a complaint with the Data State Inspectorate of the Republic of Latvia (Datu valsts inspekcija, Elijas iela 17, Riga, LV-1050, www.dvi.gov.lv), or with the supervisory authority of your country of residence. We would appreciate the chance to address your concern first.

10. Automated decisions and monitoring

10.1. We use automated tools to check Products for plagiarism and undisclosed AI-generated content, to detect multiple accounts, and to flag suspicious payment behaviour.

10.2. Decisions that affect you — activation, probation, penalties, suspension or termination of the Account — are always reviewed by a person. You may ask for an explanation of such a decision and contest it by writing to [email protected].

11. Cookies

11.1. The Website uses strictly necessary cookies, which keep your session, allow you to log in and protect the Website against abuse. Without them the Account cannot function.

11.2. We may also use preference cookies (remembering your settings) and analytics cookies (understanding how the Website is used, in aggregated form). Non-essential cookies are used only where the law allows or where you have consented.

11.3. You can block or delete cookies in your browser settings. If you block strictly necessary cookies, you will not be able to log in to your Account.

12. Security

12.1. We apply technical and organisational measures to protect your data: encrypted connections to the Website, restricted and logged access to personal data on a need-to-know basis, confidentiality obligations for staff and contractors, and data processing agreements with our processors.

12.2. No system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for the activity carried out under your Account.

12.3. If you suspect that your Account or your data has been compromised, notify us immediately at [email protected].

13. Children

13.1. The Website is intended for persons aged 18 and over. We do not knowingly collect data of children. If we learn that we hold data of a person under 18, we delete it and close the Account.

14. Changes to this Policy

14.1. We may update this Policy. The version published on this page at any given moment is the version in force, and it replaces all previous versions. Where a change materially affects how we use your data, we will inform you in your Account or by email.